Qualifications & rates

What you do with it

This is where you decide what someone needs to be able to do for the work, and what that work costs. You start with what you deliver, such as neighbourhood care or weekend nursing. Then you record what a client requires, which of those requirements apply on a project, and what each person can prove they have. Alongside that you keep rates per client and per person, and you set up the premiums for evenings, nights, weekends, and public holidays once for the whole company. Your planner sees who fits. Your finance team stops working out premiums by hand.

Capabilities

Requirements, rates, and premiums live in one place, and planning and invoicing work from the same agreements. No list of certificates in someone's inbox, no rates in a separate file, and no premium table in Excel.

• One overview of what you deliver, with a standard rate for each service. Starting in a new industry? A starter pack sets up the usual services for you in one go.
• Requirements per client, such as a BIG registration or a certificate of conduct (VOG). For each requirement you see whether it is mandatory or a plus, and which service it belongs to.
• For each project you choose which of the client's requirements apply there. That way weekend care can ask for more than day care at the same client.
• For each person you record what they can prove. Where evidence is mandatory, you approve or reject the diploma or VOG, and you see straight away what is still waiting for review.
• Smart Assign weighs mandatory and optional requirements together with availability, and suggests people who fit. You confirm who gets the shift.
• Rates per person, each with a start date. When someone's rate changes, you close the old one and start the new one. Earlier shifts keep the amount that applied at the time.
• Rates per client, including VAT. Every shift is invoiced at the rate that applied on that day. If you change it later, invoices that have already gone out stay as they are.
• You set up irregular-hours premiums (ORT) once for the whole company, per weekday and per time block. Public holidays count as Sunday. For many collective labour agreements (CAOs) a scheme is ready to use, and you link it to the services it applies to.

What it looks like

Below you see how Noordzee Inzet BV, the fictional agency from our demo, has set this up for its client Zorggroep Havenstad BV: from what it delivers, through the requirements of client, project, and person, to the rates and ORT.

Start with what you deliver

Your services are the foundation: what you deliver, in which industry, and at which standard rate. Requirements and premiums are linked to these services afterwards.

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Noordzee’s service catalog, including Wijkzorg and ORT services. From here you also open starter kits to stand up a set of services quickly.

Requirements from client to person

The client sets the bar, for each project you choose which requirements apply there, and for each person you see who meets them. Your planner knows up front who can go.

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Requirements for Zorggroep Havenstad BV: the client is selected from the client page. You see which qualifications belong to this client.

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On project Weekendzorg Havenstad Zuid you see which client requirements also apply on this project. Smart Assign stays aligned with what the project asks.

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Finn Jansen with his linked qualifications. Evidence can be approved or rejected here where that is required.

Rates for people and clients

What a person costs and what you charge the client sit side by side, each with its own start and end date. Invoicing always uses the rate that applied on the day of the shift.

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Rates for Finn Jansen (freelancer): rate types with validity, current rate visible. A later change does not rewrite past invoices.

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Client rates for Zorggroep Havenstad BV, including VAT % for billing tariffs. The client is preselected.

ORT for the whole company

You set up irregular-hours premiums at company level, per weekday and per time block. Public holidays count as Sunday. Link the scheme to your services, and when approved hours are invoiced, Gig-a-tronic works out the premium for you.

Set up ORT step by step

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ORT schemes under Company: per industry, with a count of linked services.

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CAO VVT — ORT detail: premiums per weekday and time block, linked to care services. Holidays follow Sunday.

Outcomes

You only plan people who are allowed to do the work, and you can show it. Planning and invoicing use the same rates and premiums, so you no longer have to recalculate amounts afterwards. And if a client or accountant asks months later why a shift was invoiced the way it was, you see exactly which requirement, rate, and premium applied on that day.